Here’s a whole host of frequently asked

questions

 

Your Account

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How do I make an account?

Account creation happens at checkout, so as you are purchasing course access, books or other training, you will be prompted to create a username and password. Please keep these safe! You cannot create an account on this website without being a student of That Photography Spot in some way, shape or form.

I can't log in, what should I do?

First, head to Your Account and see if you can log in using the form on that page. If you can’t see a form, you’re already logged in!

Next, if you can see a form but your username and password are not being accepted, try to do a password reset using the link provided. It will send you an email with a link to follow to set a new password.

Finally, if neither of the above options have worked, but you’re absolutely certain you have an account (see the question immediately before this one), please send an email with any helpful information you can think of to [email protected].

Where can I find past orders, payments and memberships?

The top section of your account page is the main memberships, subscriptions, orders and credit section. On the left you can toggle through the different sub-sections of your account on the website and view past purchases, manage billing information and more. 

How can I change my billing information?

Within your account page, you should see a list of sub-options on the left. Here, you just need to go to Payment Methods and amend or add new information here. 

Please note, no financial or sensitive information is stored on this website – all billing and financial information is securely stored with our payment processor. 

How can I change my password?

If you are logged in, head to your account and select Account Details from the sub-menu on the left. Here you’ll have boxes to change your password. 

If you are not logged in, head to Your Account (the page) and under the login form is a “forgotten password?” link. Click on that and follow the instructions. 

Online courses:

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How long do I get access for and can I extend this?

Access to the lessons is set at a specific length (in months) by default. We would recommend taking your time to work through the lessons and practise each topic before moving on.

If at the end of the default access length you feel that you need more time, just send us an email with how long you’d like to add on and we’ll sort that as soon as possible. There is no charge for extending.

How is the content delivered? Can I download the videos?

The lessons are delivered as videos that are viewable on any device. All video content is in Ultra HD 4k format, hosted securely away from this website for page speed reasons. The average file size of a lesson on this website is around 10GB and therefore downloading video content is not an option.

Some lessons have supporting downloads which are marked clearly with a large button, as well as a brief description of what you are downloading. These downloads are as small as we can possibly make them, but where multiple RAW files are being transferred, the size may put pressure on your internet connection. Please be patient, they will transfer!

Can I access the lessons in any order?

The first time you work through a course, you will need to follow the order provided. This is because the content was created to be delivered in that order, and future lessons will refer to things in previous lessons.

After you have completed a lesson once, you can go back to it at any time, in any order.

How are the courses different to your YouTube videos?

YouTube is a platform governed by an algorithm, and as such, videos there are planned, constructed, edited and delivered in a specific way. Each video is short, fragmented and covers a teeny topic as quickly as possible with as little information as possible to get the topic explained.

For example, there is a Composition video on the YouTube channel, there is also a composition section in one of the courses. Couldn’t you just watch the YouTube video instead? You could for sure, but the YouTube video is around 7.5 minutes long (removing the intro and outro) and quick fires points on the basics of composition. The Composition section of the course is 43 minutes and 53 seconds long, deep dives into advanced compositional techniques with examples and walkthroughs.

There will be familiarity with the YouTube content (if you have watched most of the channel!), but those are starting points, the foundations, that the courses build on. The content is not the same.

So, if you’ve seen your work change and improve from the channel, the step-by-step masterclasses of add all the missing chunks really bring everything together.

Do I have to sign up within a specific time-frame?

No. You can enrol for courses at any time, though any discount codes are likely to be time-restricted. The deadline for the code, if you have one, will be where you found the code (for example, in an email).

Payment plans:

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If I pay over 3 months, do I get access at the end of that?

No, access starts with the first payment and runs for the duration of the course period. The course access is not linked to the monthly subscription payments – the two work independently. 

Please note that all 3 payments must be completed. You can find more information about missed payments in our terms and conditions.

How does the pay over 3 months thing work?

Our card processor handles the subscriptions independently, so essentially you pay for the first month and the processor logs a recurring monthly payment for the same amount. The monthly payment is controlled by how many times a charge is placed and when the last charge will be placed. 

Because this is a 3-month plan, the frequency is set to 3 (including your first payment), and the subscription will stop and disconnect after the final payment. 

You do not need to do anything each month, the processor handles everything and keeps us updated if there are any errors. In these situations, we’ll reach out to you privately in the first instance to resolve any issues. 

We do not store any card details or payment information on this website. 

Can I cancel before 3 months is complete?

No, you can’t cancel this subscription early because it’s a payment plan for an item that will already have already been delivered in the form of a course (and maybe a Book!). 

I can see a "subscription" for 3 months - what is this?

Two terms are visible in your Account if you have opted to pay monthly, these are Subscription and Membership. Everyone signed up for this course has a membership, but not everyone has a subscription. Your membership handles your access to the course content (6 months) whereas your subscription handles your payment plan (3 months). The two systems work closely but are not directly linked.

The Book:

Why does The Book exist?
I live in <country>, can I still have a copy of The Book?

Yes of course – we can ship to any country in the world, including Antarctica! So if you are living with the Polar Bears, we can get a Book out to you in less than 10 days.

There may be customs duties, taxes and fees on your item, please check the question further down in this section for information on that.

How long will it take to get to me? What is the delivery information?

We hand-pack and ship orders for physical items usually on Tuesdays, Thursdays and Saturdays. You will receive a “completion” email when your shipping label is printed. This is done immediately before we ship the parcels out. Then, the shipping times will commence:

Untracked Shipping:

Untracked shipping is handled through Royal Mail, using either UK First Class or International Standard delivery methods which pass parcels to your countries national shipping company.

  • UK first class post takes 1-3 working days in most cases.
  • International Standard takes 2-7 working days dependant on your location.

Please note that the times above are estimates and your parcel may be delayed at customs. 

If you’ve not received your items after these timeframes, please contact your local postal office to check if they have a customs-held item that has a UK Return Address on it weighing around 690 grams (books). That’ll be us if they do!

Tracked Shipping:

Tracked shipping is handled through DPD, using either DPD Classic or DPD Air-Classic for delivery methods which operate on a fully tracked basis from us to you, including a 1 hour delivery window.

  • Tracked shipping time estimates are shown when at checkout based on your location.
I don't live in the UK, will I have to pay any fees for the items?

Maybe. Let us explain:

Because the UK is back to being its own little island (because of Brexit), there are new rules for shipping items in and out of the region. As the main shipping provider, we use Royal Mail. Royal Mail gets the parcels into your country and hands them over to your countries postal service. At this point, sometimes things get flagged at customs. 

For all international parcels, we create a customs form, customs label and an electronic customs information submission – that all happens before the parcel leaves Jess’ house. When the parcel is at customs in your country, they scan the customs information and identify the value of the item inside, along with what the item actually is. 

In your country, you will have a set of rules which dictate whether a parcel will have additional fees placed on it. These fees are usually split into 3 camps: Customs duty, sales tax/VAT and handling fees. 

The vast majority of our shipments fall below the Duty requirements and therefore you shouldn’t need to pay any duty fees. Some countries may charge you sales tax depending on your countries import rules and item rates, and some may add a handling fee to that situation.

We have looked into DDP – Delivered Duty Paid, where we can pay for any of the above options before the parcel leaves us, making it a lot easier for you. This is our preferred plan. However, sadly, we do not export enough parcels to qualify for a DDP service, and therefore we must ship using the DDU model (delivered duty unpaid). 

So if you get a card, a note or some form of communication that says you need to collect a parcel and you have to pay a fee, that’s probably your item from us, and we’re sorry that we weren’t able to remove this inconvenience from you today.

Seriously, Jess is very annoyed at this whole situation – we are working to find a plan B.

Student Support Group:

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The Student Support Group is sold out, how is this possible?

Facebook groups don’t have limits, you’re correct, but sadly time is a limited resource and there is only one of Jess. If the Group is sold out, it means that we’re at the capacity of students that Jess can realistically support in any given week. As an example, if there are 50 students in the group, and each posts for feedback once per week, Jess needs to allocate close to 2 full days every week to purely provide written feedback, not including breaks or time for cups of tea. 

It’s a time thing, not a you thing!

How do I access the Support Group?

If you have Student Support Group access on your account, you’ll find it listed in your Course section within your Account page. Click into it there and follow the instructions provided. 

How does the Support Group work?

The Support Group is a space for you to post questions and images related to the course content for direct feedback from Jess. Each student is permitted to post 1 image per week for direct feedback, and students must not comment on other images until Jess has provided her comments. 

Jess checks and feeds back into this group most days of the week, including weekends and bank holidays, so if you have submitted an image for feedback, you won’t be waiting long to get it!

Can I email Jess my photos or questions instead?

No, this comes back to the “sold out” point listed above. It is impossible to provide feedback to every person who emails requesting it – there is not enough time for this even if it was all Jess does. There are a few ways to secure feedback though, firstly through the course Student Support Group, secondly through a portfolio review online one to one and finally through a Critique & Tweak submission. You could also enter the monthly challenges, but feedback here will be very brief and is not guaranteed.  

What happens at the end of the access period?

At the end of the access period, we will offer an option to re-subscribe to the group in most cases. If you opt to not renew, you will be removed as a member of the group on Facebook. You can still be a member of the freely open Critique & Tips group instead though!

Online One to Ones:

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I don't speak English, can I still have an online one to one?

Unfortunately, Jess is not fluent in any other language, therefore a relatively good grasp of English is required to participate in online one to one tuition. 

Do I need to have a fast computer?

After completing over 70 online one to ones in 2020, it became clear that a slow computer or internet connection really impacts learning in Editing one to ones. Although Jess can and will still teach if you have a slow device or internet connection, the volume of material we can cover in one hour is lower. If your internet is good but your computer is slow, Jess can always demonstrate techniques on her iMac.

Do I need Photoshop?

It helps, but it isn’t essential. Make sure you’re super clear on what you want to cover before the session, and give Jess a heads up on the software you have available. Jess has completed successful online one to one sessions using a variety of alternative software with very few issues.

I need to reschedule, what do I do?

If you’re not going to be able to make a booked one to one, please email Jess as soon as possible, replying to the booking confirmation if possible, to ensure she is aware. Jess will then liaise with you to organise a plan B.

I live near Jess, can I still have a business one to one?

Yes, of course!

I live in <country>, can I still have a one to one?

Yes, of course!

Jess has taught students all over the world from Australia to Alaska and all sorts of places in-between. If you’re ready to learn, Jess is ready to teach.

In-Person One to Ones:

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Is accommodation available or provided?

Not on-site, as one to ones take place at Jess’s home address. However, there are lots of accommodation and transport options locally to the site, so please just ask for a list of recommended partners and one of the team will ensure you get settled in and sorted out. 

Camping or caravaning? No problem, we can organise a pitch on-site for specific exceptions, but most campers will be referred to a local (beautiful) campsite!

I don't drive, can I still have a one to one?

Sure! There are great transport links here including a number of train stations on the East Coast main line, the Hull to London line, or the Transpennine line. We can come to pick you up from a close-by station or we can help to organise station transfers for your session.

What are the tuition options?

For in-person one to ones, really anything goes. What do you want to learn? We’ll sort the rest out. 

For duration options, please visit the main In-Person One to One page where the various options are detailed with extra information. 

Where are the one to ones?

The main hub is at HQ – Jess’s home. You will be provided with the full address and detailed directions before your one to one date, but if you need a general location right now, we’re near South Cave, East Yorkshire. 

I have additional in-person one to one questions. What should I do?

Don’t worry, email your questions to [email protected] and we’ll answer them as soon as possible.

YouTube Content:

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I have an idea for a video, where can I share it?

The Request Box exists for this specific moment in time so head over there and pop yours in!

Do you get paid for YouTube videos?

Yes and no. We get paid a small amount for every advert view that happens on YouTube (usually a fraction of a penny per view). This is released each month and, if you were to calculate the time spent creating YouTube content and the payments received back as an hourly rate, you’d be looking at about £1 an hour. So yes, we do get some money, but no, it’s not a wage. 

The YouTube content is created and provided for the good of the community and it’s always created with you in mind. 

Sometimes we are sent items to review on YouTube, or we may be asked to promote a specific item/event on YouTube without the item itself – if money has changed hands (or we get to keep the item in question), it will be clear in the video and in the description that it was a sponsored video or an affiliate link. 

Is Jess like she is on YouTube in real life?

This is a good question. Short answer yes, long answer no.

In reality, you see the final cut of everything on YouTube. What you don’t see is the fluffed up mumbled mess that happens every single time we record, the bloopers, the outtakes, the frustration, the disasters, the trips, slips and falls or the swearing that happens when Dan forgets to press record…

She is as intense and sarcastic in real life as she is on YouTube, but probably a little quieter if you were to see her away from work – Jess is an introvert – a thinker and a problem solver first, a “public figure” second!

I requested a video, but it hasn't been created. Why?

Chances are that it’s planned in for the future, or it already exists. Search for similar terms using the search bar in the main menu to check for the latter. 

If it’s not been done and it isn’t planned in for the future, there are a few potential reasons why.

One of these is that lots of people may have requested very similar videos and the content would be very, very long – these are topics earmarked for full online courses rather than YouTube videos. Another reason would be that your request wasn’t possible at the moment (because we’re in a Corona lockdown, because we don’t have that equipment yet, or because we can’t get access to the subject matter).

Another common reason is that the request and subsequent video would simply not “fit” with the content we create. For example, a hair how-to, or a YouTube upload how-to, would (probably, who knows!) be confusing for the community – if it’s not about portrait photography, it probably won’t be created. For now, here, on this channel – maybe somewhere else? One day? Maybe!

The Critique Group:

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How do I access the Critique Group?

You just need to have a Facebook profile and then head to this group here, and request to join. Please read the description, rules and membership questions carefully – they are strictly enforced in the group for the good of the community as a whole. 

I've been rejected from the Group. Why?

This was probably because you did not complete all of the membership questions, accept the group rules, or because your Facebook profile seemed “suspicious” to the moderators for some reason.

If you might have missed a membership question, or have no images of pets or cameras on your Facebook profile, please try to amend this and then try again.

If you offer paid tuition to other photographers in a similar way to Jess or That Photography Spot, you will probably be declined membership because of past incidents. This is not personal or targeted, this is a policy that we operate on now. You can still undertake one to one training with Jess and access all of the other free community resources though!

Sponsorships, Partnerships & Similar:

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I'm a photography educator, can we do a collaboration for my community?

Yes of course! Let us know the details of some ideas, timescales and what you’d want from Jess via email to [email protected] and one of the team will reply as soon as possible.

I'm a brand rep, can I send an item to Jess to review?

Sure! Email us at [email protected] and we’ll go from there. 

Please note: Jess will only ever be honest with her community. If your product or software doesn’t perform well or as advertised, Jess will discuss this with you and try to resolve any issues but will be honest in any public reviews on features, experiences and support recieved. 

I'm a journalist, can I do an interview?

Sure! Jess is happy to take online, in-person/filmed, written or recorded interviews questions. Let us know your preference via email to [email protected] and we’ll sort something out as soon as possible.

I'm a writer, can I do a guest post for your blog?

Unfortunately, we are not taking guest posts currently. 

Do you have a media pack?

We sure do, simply email [email protected] for an up to date copy!